Freshdesk + Foldr Integration
Freshdesk is Freshworks' helpdesk used widely across mid-market support teams. Attach Foldr URLs to Freshdesk tickets via the API for artifacts exceeding Freshdesk's 20MB attachment limit.
How to Connect Freshdesk to Foldr
Generate a Foldr API key
Sign in at foldr.space and create an API key at foldr.space/developers.
Authenticate with Freshdesk
Generate or locate your Freshdesk API credentials per Freshdesk's documentation.
Wire the two APIs together
Write a small script or serverless function that calls Freshdesk, processes the result, and POSTs to https://foldr.space/api/v1/files (or /links for short links).
Deploy + schedule
Run the script on-demand, via a cron job, or trigger it from a webhook — the Foldr REST API has no client-library lock-in.
Common Use Cases
- Attach Foldr URLs to Freshdesk tickets for oversized artifacts
- Share screencasts via Foldr inside Freshdesk conversations
- Collect customer files via Foldr forms and route to Freshdesk tickets
- Track which support artifacts actually get downloaded in Freshdesk
Freshdesk + Foldr FAQ
How do I connect Foldr to Freshdesk?
You connect Foldr to Freshdesk via REST API. Full steps are listed above under "How to Connect". In short: create a Foldr API key, configure the REST API integration pointed at https://foldr.space/api/v1/, and map Freshdesk's data into Foldr's request body.
Do I need a paid Foldr plan to use Freshdesk with Foldr?
The Foldr free tier supports basic uploads via the API with 7-day expiry. For integration use with Freshdesk — higher rate limits, permanent storage, multiple API keys, and webhook subscriptions — Foldr Pro (from $5/mo) is recommended.
What Foldr features can I call from Freshdesk?
From Freshdesk you can invoke any Foldr action: uploading files (up to 2 GB each), creating short links, generating bio pages, creating hosted forms, and reading download analytics. See the Foldr API docs for the full endpoint list.
Is there an official Foldr app for Freshdesk?
Not a first-party app — Foldr integrates with Freshdesk through REST API, which is usually a better fit because it doesn't require installing an extra app. If you'd rather have a native integration, let us know at foldr.space/contact.
Related Customer Support Integrations
Start connecting Freshdesk to Foldr
Grab a Foldr API key and wire up the steps above — most teams get the first end-to-end flow running in under ten minutes.
Get your Foldr API key