Customer Satisfaction Survey Template
A longer-form satisfaction survey covering product quality, support, pricing, and overall experience with a matrix rating scale. Use annually or semi-annually to complement transactional CSAT and NPS.
Drop the customer satisfaction survey template into any page, customize every field in a drag-and-drop editor, and collect responses in a dashboard that is built for teams — not spreadsheets. Free forever on Foldr Forms.
Fields in this template
This template ships with 8 fields. Every field is editable — add, remove, or rename without touching code.
| Field | Type | Required |
|---|---|---|
| Overall satisfaction (1-5) | rating | Required |
| Product quality (1-5) | rating | Required |
| Support experience (1-5) | rating | Required |
| Pricing value (1-5) | rating | Required |
| What do you like most? | textarea | Optional |
| What would you change? | textarea | Optional |
| Would you recommend us? | radio | Required |
| Email (optional) | email | Optional |
Common use cases
- Annual customer health survey
- Pre-renewal voice-of-customer audit
- Enterprise QBR feedback input
- Brand satisfaction benchmark
Embed this template
Paste this snippet anywhere in your HTML and the form will render in place.
<script src="https://foldr.space/forms/embed.js" data-template="customer-satisfaction"></script>Prefer a hosted link? Every template also gets a share URL at foldr.space/forms/customer-satisfaction.
How to use the Customer Satisfaction Survey template
- 1
Copy the embed code
Grab the Foldr Forms script tag above.
- 2
Paste it in your site
Drop it into the HTML of any page where the form should appear.
- 3
Customize the fields
Open the template in the Foldr editor to tweak fields without code.
Frequently asked questions
How long should a satisfaction survey be?
5-10 questions max. Beyond that, dropoff spikes and answer quality plummets — pick the dimensions that actually drive your business decisions.
Can I benchmark against last year?
Yes. Foldr retains all historical responses and can overlay year-over-year averages in the dashboard analytics view.
Should I offer an incentive?
For long-form surveys, yes. A small gift card or account credit can lift completion rate 30-50% without biasing the ratings materially.
Related feedback templates
NPS Survey
A two-question Net Promoter Score survey with a 0-10 likelihood scale and a branched follow-up that asks detractors "what went wrong?" vs. promoters "what did you love?". The gold-standard loyalty metric in a single form.
CSAT Survey
A short Customer Satisfaction survey with a 1-5 emoji rating plus open-ended follow-up. Meant to be fired after a specific interaction — a support ticket close, a purchase, or an onboarding step — not as a generic pulse.
Product Feedback
A structured product feedback form with feedback type (bug / idea / praise), affected area, and reproduction steps. Includes screenshot upload so engineering has what they need to triage without a back-and-forth.
Feature Request
A focused feature-request form that captures the problem first, then the proposed solution, plus a priority/impact rating so you can score requests objectively. Prevents the "vague feedback" trap.