NPS Survey Template
A two-question Net Promoter Score survey with a 0-10 likelihood scale and a branched follow-up that asks detractors "what went wrong?" vs. promoters "what did you love?". The gold-standard loyalty metric in a single form.
Drop the nps survey template into any page, customize every field in a drag-and-drop editor, and collect responses in a dashboard that is built for teams — not spreadsheets. Free forever on Foldr Forms.
Fields in this template
This template ships with 5 fields. Every field is editable — add, remove, or rename without touching code.
| Field | Type | Required |
|---|---|---|
| 0-10 likelihood to recommend scale | nps-scale | Required |
| Primary reason for your score | textarea | Required |
| What one change would improve your score? | textarea | Optional |
| Email (optional, for follow-up) | email | Optional |
| May we follow up with you? | checkbox | Optional |
Common use cases
- Quarterly SaaS customer health check
- Post-onboarding satisfaction sweep
- Annual B2B account review
- Post-renewal feedback pulse
Embed this template
Paste this snippet anywhere in your HTML and the form will render in place.
<script src="https://foldr.space/forms/embed.js" data-template="nps-survey"></script>Prefer a hosted link? Every template also gets a share URL at foldr.space/forms/nps-survey.
How to use the NPS Survey template
- 1
Copy the embed code
Grab the Foldr Forms script tag above.
- 2
Paste it in your site
Drop it into the HTML of any page where the form should appear.
- 3
Customize the fields
Open the template in the Foldr editor to tweak fields without code.
Frequently asked questions
How is the NPS score calculated?
NPS = % promoters (9-10) minus % detractors (0-6). Foldr auto-computes the rolling score in your dashboard so you can track it over time.
Can I branch the follow-up question?
Yes. Use conditional logic so detractors see a "what went wrong" prompt and promoters see a "what did you love" prompt.
How often should I send this survey?
Quarterly is the industry norm. Sending more often causes survey fatigue and depresses response rates.
Related feedback templates
CSAT Survey
A short Customer Satisfaction survey with a 1-5 emoji rating plus open-ended follow-up. Meant to be fired after a specific interaction — a support ticket close, a purchase, or an onboarding step — not as a generic pulse.
Product Feedback
A structured product feedback form with feedback type (bug / idea / praise), affected area, and reproduction steps. Includes screenshot upload so engineering has what they need to triage without a back-and-forth.
Feature Request
A focused feature-request form that captures the problem first, then the proposed solution, plus a priority/impact rating so you can score requests objectively. Prevents the "vague feedback" trap.
Customer Satisfaction Survey
A longer-form satisfaction survey covering product quality, support, pricing, and overall experience with a matrix rating scale. Use annually or semi-annually to complement transactional CSAT and NPS.