CSAT Survey Template
A short Customer Satisfaction survey with a 1-5 emoji rating plus open-ended follow-up. Meant to be fired after a specific interaction — a support ticket close, a purchase, or an onboarding step — not as a generic pulse.
Drop the csat survey template into any page, customize every field in a drag-and-drop editor, and collect responses in a dashboard that is built for teams — not spreadsheets. Free forever on Foldr Forms.
Fields in this template
This template ships with 5 fields. Every field is editable — add, remove, or rename without touching code.
| Field | Type | Required |
|---|---|---|
| How satisfied were you? (1-5 emoji) | rating | Required |
| What did we do well? | textarea | Optional |
| What could we improve? | textarea | Optional |
| Order or ticket ID | text | Optional |
| Email (optional) | email | Optional |
Common use cases
- Post-support-ticket satisfaction
- Post-purchase order experience
- Onboarding step rating
- Event or workshop wrap-up rating
Embed this template
Paste this snippet anywhere in your HTML and the form will render in place.
<script src="https://foldr.space/forms/embed.js" data-template="csat-survey"></script>Prefer a hosted link? Every template also gets a share URL at foldr.space/forms/csat-survey.
How to use the CSAT Survey template
- 1
Copy the embed code
Grab the Foldr Forms script tag above.
- 2
Paste it in your site
Drop it into the HTML of any page where the form should appear.
- 3
Customize the fields
Open the template in the Foldr editor to tweak fields without code.
Frequently asked questions
What is a good CSAT score?
Industry benchmarks vary, but 80%+ positive (4-5 star) responses is considered healthy across most SaaS and e-commerce verticals.
Should I make CSAT anonymous?
Keeping the email field optional typically lifts response rate 20-30% while still letting you follow up on the most critical feedback.
Can I auto-trigger this after a ticket close?
Yes. Connect your helpdesk (Zendesk, Intercom, Help Scout) via webhook so the survey fires on ticket close.
Related feedback templates
NPS Survey
A two-question Net Promoter Score survey with a 0-10 likelihood scale and a branched follow-up that asks detractors "what went wrong?" vs. promoters "what did you love?". The gold-standard loyalty metric in a single form.
Product Feedback
A structured product feedback form with feedback type (bug / idea / praise), affected area, and reproduction steps. Includes screenshot upload so engineering has what they need to triage without a back-and-forth.
Feature Request
A focused feature-request form that captures the problem first, then the proposed solution, plus a priority/impact rating so you can score requests objectively. Prevents the "vague feedback" trap.
Customer Satisfaction Survey
A longer-form satisfaction survey covering product quality, support, pricing, and overall experience with a matrix rating scale. Use annually or semi-annually to complement transactional CSAT and NPS.